IT Journal

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Introduction

IT Journal -  By Tony Biga
Fine Arts dept is using a solution called IT Journal which is a FileMaker based solution designed to keep track of your IT resources and time. With IT Journal Pro you have the ability maintain a detailed inventory of software and hardware. While also keeping detailed information about requests coming into the help desk.

IT Journal is also designed to assist IT staff in providing the best possible support to the people within your organization. This means everything in the database revolves around the "User". Using this method of tracking allows you to have access to a person’s computer configurations, assigned software, attached peripherals, and history of requests with the least amount of effort